This Privacy Policy explains how TCKT (“TCKT,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information about you when you use our website, applications, and related services (collectively, the “Service”). By using the Service, you agree to the practices described in this Policy. If you do not agree, do not use the Service.
1. Who We Are
TCKT provides a project management and Kanban board application. The data controller responsible for your personal information is TCKT. For privacy questions, contact us at privacy@tckt.app.
2. Information We Collect
2.1 Information You Provide
- Account information: name, email address, and a hashed password when you register. We never store passwords in plaintext.
- Content: projects, tickets, notes, tags, and other materials you create, upload, or share through the Service.
- Communications: messages you send to support or feedback channels.
2.2 Information Collected Automatically
- Usage data: pages viewed, features used, session duration, and interaction events necessary to operate and improve the Service.
- Device and log data: IP address, browser type, operating system, referrer, and timestamps.
- Cookies and similar technologies: strictly necessary cookies for authentication and session management, and — with your consent where required — analytics cookies. See Section 7.
2.3 Information from Third Parties
If you sign in through a third-party provider (e.g., an OAuth identity provider), we receive the profile fields you authorize them to share, such as your name and email address.
3. How We Use Information
We use personal information to:
- provide, operate, maintain, and secure the Service;
- authenticate you and manage your account;
- respond to support requests and communicate service-related notices;
- monitor, analyze, and improve performance, reliability, and features;
- detect, prevent, and investigate fraud, abuse, and security incidents;
- comply with legal obligations and enforce our Terms of Service.
4. Legal Bases for Processing (EEA / UK)
If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases under the GDPR / UK GDPR:
- Contract: to provide the Service you have signed up for.
- Legitimate interests: to secure the Service, prevent abuse, and improve the product, balanced against your rights.
- Consent: for optional analytics cookies and marketing communications, where applicable.
- Legal obligation: to comply with applicable laws.
5. How We Share Information
We do not sell your personal information. We share information only as described below:
- Service providers: vendors that host infrastructure, send transactional email, process payments, provide analytics, or offer similar services under contractual confidentiality and data protection obligations.
- Legal and safety: when required by law, subpoena, or court order, or when necessary to protect the rights, property, or safety of TCKT, our users, or others.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to customary confidentiality protections.
- With your direction: when you choose to share content with collaborators or third parties through the Service.
6. International Data Transfers
We may transfer, store, and process personal information in countries other than the one in which you reside, including the United States. Where required, we rely on appropriate safeguards such as the Standard Contractual Clauses approved by the European Commission.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Service, remember your sign-in, and measure how the Service is used. Strictly necessary cookies cannot be disabled. You can control other cookies through your browser settings or, where presented, our cookie preferences.
8. Data Retention
We retain personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it. You can request deletion of your account at any time (see Section 10).
9. Security
We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure, including encryption in transit, hashed password storage, and access controls. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
- access a copy of the information we hold about you;
- correct inaccurate or incomplete information;
- delete your information, subject to certain legal exceptions;
- restrict or object to certain processing, including direct marketing;
- port your information to another service in a structured, commonly used format;
- withdraw consent at any time where processing is based on consent;
- lodge a complaint with a supervisory authority.
To exercise these rights, email privacy@tckt.app. We may need to verify your identity before responding.
California Residents
If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you rights to know, delete, correct, and opt out of the “sale” or “sharing” of personal information, as those terms are defined by law. TCKT does not sell personal information and does not share it for cross-context behavioral advertising. You may submit requests through the email above and will not be discriminated against for exercising your rights.
11. Children’s Privacy
The Service is not directed to children under 13 (or under 16 in the EEA/UK), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.
12. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those parties. We encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will notify you by email or through the Service and update the “Last updated” date above. Your continued use of the Service after an update constitutes acceptance of the revised Policy.
14. Contact Us
For questions, requests, or concerns about this Policy or our practices, contact: privacy@tckt.app.